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If the SfB/Lync client fails to connect to the conference altogether, we need to verify that the alias exists on the Management Node.

Check if the Conferencing Node receiving the call is in maintenance mode.

Management Node support log ( History & Logs > Support log).

Verify that the Conferencing Node receives the SIP INVITE request from the SfB/Lync client (via the FEP):

Verify that a Virtual Meeting Room with the alias being dialed exists on the Management Node.

SfB/Lync client does not connect to Pexip Infinity conference Checklist * Note that where this documentation refers to " SfB/Lync", it represents both Microsoft Skype for Business and Lync unless stated otherwise.įor a list of known limitations with Pexip Infinity and Microsoft Skype for Business and Lync integrations, see Limitations. Pexip only transmits low resolutions to mobile SfB clients.Shared PowerPoint files are slow to display to Pexip participants.Pexip VMR participants can't see shared PowerPoint files.Audio-only calls when using a VCS for call control.Gateway clients are disconnected from SfB/Lync meetings.Problems connecting gateway calls to SfB/Lync clients.Problems connecting to SfB/Lync meetings via the Virtual Reception (IVR gateway).Can only make audio calls when using a Cisco VCS for call control.SfB/Lync users see low-resolution presentations in small scale.SfB/Lync presenter sees "Someone has joined and can't see what's being presented or shared" notification.Content from Pexip participants not included in a Skype for Business / Lync meeting recording.SfB/Lync participants do not receive presentations / content sharing.

Sending messages from a SfB/Lync client to a locked conference.

Poor image quality and delays when sharing content from SfB/Lync.

Conference status shows backplanes to a merged SfB/Lync meeting with no participants.

Collecting SIP logs using the SfB/Lync Server Logging Tool.

SfB/Lync client can successfully connect to the Pexip Infinity conference, but audio and/or video is not working in one or both directions.

SfB/Lync client does not connect to Pexip Infinity conference.

This topic describes any limitations and provides troubleshooting guidance when integrating Microsoft Skype for Business and Lync* with Pexip Infinity.